How We Work
At Tandartsenpraktijk Coolhaven, preventive oral care is at the heart of what we do. We believe that regular check-ups form the foundation for healthy teeth. Through periodic check-ups we identify problems early, so that invasive treatments can often be avoided.
Treatment plan and consultation
When we discover abnormalities during a check-up, the dentist always discusses the treatment options with you. The following points are addressed:
- The expected outcome of the treatment
- Possible risks and side effects
- The number of appointments required and estimated duration
- The cost of the treatment
- Possible alternative treatments
Minor and extensive treatments
Minor procedures are discussed with you directly and scheduled as soon as possible. For more extensive treatments, we prepare a detailed treatment plan in advance. The costs are reviewed with you and treatment only begins after your explicit approval.
Referrals
For specialised care, we refer you to a specialist. This could be an oral surgeon (oral surgery) or an orthodontist, for example. We ensure a careful transfer of your records to the relevant specialist.
Your patient file
All data is stored securely and confidentially in accordance with GDPR legislation. Your file is retained for a minimum of 15 years. Upon written request, your records can be transferred to another dentist.
Quality
Quality is of the utmost importance to us. We focus on thorough information provision, excellent service and high-quality treatments using the best materials. Our practice operates according to current professional guidelines and scientific standards within dentistry.
Registered with the Quality Register for Dentists (KRT) — this ensures that our dentists meet the highest requirements in terms of continuing education and quality assurance.
Our quality activities
To continuously safeguard and improve the quality of our care, we undertake the following activities:
- Membership of scientific professional associations
- Regular continuing education and training for the entire team
- Peer consultation and review
- Participation in study groups and professional working groups
- Internal training sessions and team meetings
- Periodic knowledge tests and skills assessments
- Implementation of new guidelines and protocols
- Clinical evening visits and case discussions
Your opinion matters
We greatly appreciate your feedback. Do you have suggestions or comments about our services? Let us know — your experience helps us to continuously improve our care.
Practice Rules
To ensure our practice runs as efficiently as possible and to provide all patients with the best care, we maintain the following rules regarding the cancellation and rescheduling of appointments.
Cancellation policy
Appointments must be cancelled or rescheduled at least 24 hours in advance. If you do not cancel in time, we will be obliged to charge you for the reserved time.
- Monday appointments: must be cancelled by the preceding Thursday at the latest.
- Cancellation due to illness: please call before 10:00 AM on the day of your appointment.
- Repeated illness cancellations: in the case of repeated cancellations due to illness, costs may still be charged.
Missed appointment: if you fail to attend your appointment, a fee of € 25.00 per 10 minutes of reserved time will be charged.
How can you cancel?
You can cancel your appointment in the following ways:
- By phone: call us on 010-203 78 73
- By email: for Monday appointments only, you can email info@tpcoolhaven.nl
We kindly ask you to adhere to these rules. This enables us to offer the freed-up time to other patients and to keep waiting times as short as possible for everyone.
Complaints Procedure
We attach great value to your satisfaction and are open to feedback. Should you unexpectedly be dissatisfied with our services, you can follow the steps below.
Submit a written complaint to the dentist
Most complaints are resolved through open dialogue. Through an open conversation with your dentist, we often reach a satisfactory solution together.
Contact the professional association
Our practice is affiliated with Bevlogen Tandartsen. This professional association has an independent complaints officer who mediates between you and the practice free of charge.
Oral Care Disputes Committee
If you are unable to reach a resolution together, you can turn to the Oral Care Disputes Committee (Geschilleninstantie Mondzorg). For a contribution of € 75.00, your complaint will be assessed by a committee of five experts. The ruling of this committee is binding for both parties.
More information about the complaints procedure in oral care can be found at allesoverhetgebit.nl
Vocational Education
Our practice is officially recognised as a training company by the Cooperation Organisation for Vocational Education and Business (SBB). We offer internship positions for students pursuing their dental assistant qualification at ROC Zadkine and DaVinci College.
Under the supervision of our dentist and experienced assistants, trainees gain practical experience in a clinical setting. It may therefore occur that a trainee is present during your treatment.
By contributing to the training of future dental assistants, we invest in the quality of oral healthcare of tomorrow.
Fees
The cost of dental care can vary depending on the treatment. Fees are nationally established by the Dutch Healthcare Authority (NZa).
For treatments exceeding € 250, you will receive a written cost estimate in advance. We ask you to review and sign this estimate before treatment begins, so you can check with your health insurer regarding coverage.
Children under 18: dental care for children and young people under 18 is largely covered by basic health insurance.